VIRTUAL ZOOM Your Partner in Digital Excellence

ZOOM LETTERZOOM LOYALTYE-COMMERCEZOOM VOUCHERWEB DESIGN SABRE

FAQ

Frequently asked questions

In the FAQ section you will find answers to the most frequently asked questions regarding ZOOM LOYALTY products and services.




HOW DOES THE LOYALTY PROGRAM WORK?

Members collect points for spending or staying. The amount of points collected determines their placement in individual membership levels.

Each level brings specific benefits, such as discounts on stays, restaurant consumption or preferential services. The program settings can be customized.

WHAT DOCUMENTS ARE NEEDED TO LAUNCH A LOYALTY PROGRAM?

Name and general description of the program, specifications of individual levels, terms of use of the loyalty program and terms and conditions.

Furthermore, delivery of graphic designs of cards in electronic form.

HOW LONG DOES THE PROGRAM IMPLEMENTATION TAKE?

Standardly 4 weeks from the delivery of all necessary documents/content.

HOW DOES A MEMBER EARN POINTS?

Points can be earned, for example, for financial expenses or the number of nights/stays spent.

HOW ARE MEMBERS ASSIGNED TO INDIVIDUAL LEVELS?

A member is assigned to a level automatically based on pre-defined rules (e.g. total spending, number of stays, etc.). However, within the member management in the Zoom Letter system, it is possible to manually assign a member to a level other than the one that corresponds to their current status.

IS IT POSSIBLE TO DEFINE A SPECIFIC LEVEL TO WHICH A MEMBER CAN DROP IF THEIR POINTS DECREASE?

Yes. The validity can be set individually for each level. It can also be determined whether the member will be reassigned to a lower level after its expiration, or whether they will return to the initial (basic) level without benefits.

IS IT POSSIBLE TO FIX THE ACHIEVED LEVEL AGAINST EXPIRATION FOR SPECIFIC MEMBERS?

Yes. The administrator can fix the achieved level for specific members directly in the ZOOM LETTER interface.

IS IT POSSIBLE TO INFORM A MEMBER OF THE APPROACHING EXPIRATION OF THE LEVEL ACHIEVED?

Yes, it is possible to set up an automatic email notification that informs a member of the approaching expiration of their membership level and thus motivates them, for example, to make a reservation.

IS IT POSSIBLE TO MANUALLY UPGRADE MEMBERS' MEMBERSHIP LEVEL?

Yes. The administrator can manually adjust the level of individual members directly in the ZOOM LETTER interface.

HOW IS THE CLIENT INFORMED ABOUT THE BENEFITS OF THE LEVEL ACHIEVED?

The list of benefits available for each membership level is listed in the client account. The member can log in to it at any time via the form on the loyalty program website. When a higher level is reached, the member is automatically informed by email.

IS THE CLIENT INFORMED OF A CHANGE IN HIS LEVEL?

Yes. The member is automatically informed of the change in his level and the associated benefits via an email sent when the new point threshold is reached. Optionally, push notifications can also be activated.

HOW DOES A CLIENT APPLY THEIR DISCOUNT WITHIN THE ACHIEVED LEVEL?

The discount can be applied, for example, by using a PROMO CODE when booking online. The Promo Code can be entered into individual levels within the client's loyalty account. Alternatively, by demonstrating the achieved level directly at the hotel reception or in the restaurant.

CAN I ADD CUSTOMERS FROM ANOTHER DATABASE OR ORIGINAL LOYALTY PROGRAM TO THE PROGRAM?

Yes. Databases can be imported, including levels and points status.

HOW DOES A CUSTOMER LOGIN TO THEIR LOYALTY ACCOUNT?

The customer logs in via a form on the loyalty program website. They will then receive an email with a link that will allow them to log into their customer account.

CAN SEVERAL PEOPLE BE JOINED ON ONE ACCOUNT?

Yes. For example, family members or colleagues can be linked to one account. Each of them can then collect points separately, which can then be used to book a stay or use services.

WILL THE CLIENT HAVE A LOYALTY CARD? IN WHAT FORM?

Yes. It is possible to use both an electronic and a physical card, or to combine both variants. The electronic version is automatically part of each loyalty program and is created based on graphic materials provided by the hotel/restaurant. The implementation of the physical form is solely on the part of the hotel/restaurant.

WHAT IS THE QR CODE ON THE LOYALTY CARD FOR?

The QR code is used to quickly save the loyalty card to your electronic wallet - just scan it with your mobile phone from the desktop version of the card and then save the card.

CAN I SEND PUSH NOTIFICATIONS TO MEMBERS?

Yes. The system supports notifications with news, events and changes in the program.

S INTEGRATION WITH A RESTAURANT POS SYSTEM POSSIBLE?

Yes. It is currently possible to connect the loyalty program to the Septim POS system and track customer spending.

CAN I SAVE THE LOYALTY CARD IN AN ELECTRONIC WALLET?

Yes. The card is compatible with Apple Wallet and Google Wallet. The wallet can be graphically customized to corporate colors and visually distinguish individual levels.

WHAT IS RECEPTION MANAGER?

Reception Manager is an interface within ZOOM LETTER, designed primarily for hotel receptions, where staff have the ability to verify a guest's inclusion in the loyalty program in a simplified statement and without the need for full administrative access.

WHAT IS MINI RECEPTION MANAGER?

Mini Reception Manager is a web application designed for restaurant and hotel staff that allows you to scan the QR code on a customer's loyalty card and quickly and reliably verify their loyalty program membership on the spot. It allows you to easily check benefits and membership status without the need for full administrator access.

Login