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ZOOM LOYALTY

ZOOM LOYALTY TURN YOUR GUESTS INTO REGULAR VISITORS

Our flexible and intuitive system allows you to easily reward guest loyalty, encourage repeat visits, and improve your brand reputation.

With customizable features, you can easily create offers that are engaging and encourage return visits.

Why ZOOM LOYALTY?

Give your hotel a head start and build guest loyalty easily and effectively.

Integration

We will connect with your hotel reservation system (PMS) or restaurant system (POS) to automatically capture guest data and track the number of nights/stays and spend, allowing us to correctly allocate loyalty benefits.

Communication with loyalty program members

We will ensure fully automated communication with members via email messages that will regularly inform them about their membership status and current news.

Electronic wallet

The entire system is connected to the electronic wallets Apple Wallet or Google Wallet, where cards are securely stored for future use.

What ZOOM LOYALTY offers

Motivate your guests to return. ZOOM LOYALTY offers easy management of loyalty levels, automatic discounts, a clear customer account and direct connection to your website and emailing.


KEY BENEFITS

Effective tools to drive guest loyalty and simplify loyalty benefits management.

PMS and POS Integration

  • We connect to your existing PMS or POS system
  • We automatically capture information about stays and guests
  • We record the number of overnight stays or completed stays
  • We use the data to correctly allocate loyalty benefits and membership levels

Communication with loyalty program members

  • We provide fully automated email distribution
  • Members are regularly informed about their membership status
  • (e.g. number of points, level, etc.)
  • Option to send current news, special offers and personalized tips according to membership level

Electronic wallet

  • The system is fully integrated with Apple Wallet and Google Wallet
  • Loyalty cards are securely stored directly on the customer's phone
  • Guests have the card at hand at all times and can easily use it during their stay
  • The digital card can be automatically updated
  • (e.g. membership level, number of points)
  • A modern and convenient solution without the need for plastic cards

Membership levels and validity

  • We support different membership levels according to your rules (e.g. Bronze, Silver, Gold)
  • We record data on members' stays and activities daily
  • We automatically calculate the entitlements to a higher (or lower) level
  • The system automatically assigns members to the appropriate categories
  • You can also set a time-limited validity of the level, which is extended according to the guest's activity

Customized benefits

  • Each level (e.g. Bronze, Silver, Gold) has specific benefits
  • Benefits can be easily defined and managed in the system, they can include:
  • Discounts on future stays
  • Priority bookings
  • Late check-out / early check-in
  • Gifts in the room
  • Preferred services
  • Benefits adjust automatically based on current member level

Online client account for program members

Each member has access to their personal account with information about:

  • Membership level
  • Points earned
  • Overview of reservations/stays
  • Option to add additional family members to the program
  • Account is accessible from both a computer and a mobile device


Loyalty that delivers results

Thanks to a targeted rewards system, personalized benefits and an improved overall experience, guests are not only more likely to rebook their stay, but also to make more use of the services offered, such as wellness, restaurants or additional experiences.



+85 783

+30%

Total clients registered in the loyalty program.Increase in reservations compared to the period without the program.


Loyalty cards and client account

After registration, the guest automatically receives an electronic card, the level of which corresponds to the number of points collected. Points can be earned, for example, for each stay, night spent or spending in a restaurant. Individual card levels offer exclusive benefits.

Each registered client also has the opportunity to log in to their loyalty account, where they have a detailed overview of their stays and the benefits of the level achieved.


  • Automatic receipt of an electronic card
  • List of completed stays
  • Overview of points earned and benefits offered

Electronic Wallet

The entire system is fully integrated with Apple Wallet and Google Wallet, where loyalty cards are securely stored. Guests can easily present their cards upon arrival at the hotel, where their membership is instantly verified, giving them access to all their benefits.


  • Guests always have their loyalty card at hand
  • Easy membership verification upon arrival at the hotel reception
  • Notification of reaching a higher level

Push Notifications

Push notifications are a key element of a modern loyalty program, allowing hotels to establish direct and immediate communication with guests via their mobile devices. This technology is becoming indispensable due to its speed, personalization and ability to reach guests in real time.


  • Notifications directly on the home screen of the mobile phone
  • Guests are effectively informed about the services offered by the hotel
  • Motivating guests to take advantage of offers immediately

Frequently asked questions

In the FAQ section you will find answers to the most frequently asked questions about our products and services. If you cannot find the answer to your question, please do not hesitate to contact us - we will be happy to help you.

Contact us

Please feel free to contact us using the contact options below.

Whether you need more information about our services, technical assistance, or have any other questions,

we are happy to provide you with answers and assistance.


Adéla HolušováHead of Sales & Operationsadela.holusova@virtualzoom.com
Mgr. Eva SchneiderováProduct Manager ZOOM LETTEReva.schneiderova@virtualzoom.com
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