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FAQ

Frequently Asked Questions

In this section, you'll find answers to the most common questions regarding the ZOOM VOUCHER product and services. 

If you can't find what you're looking for, feel free to contact us we're happy to help!

HOW LONG DOES IT TAKE TO LAUNCH ZOOM VOUCHER?

The standard implementation time is 14 to 30 days from the delivery of all required materials / content.

WHAT IS THE PRICE OF ZOOM VOUCHER?

Pricing depends on the size of your operation:

  • Large businesses: commission-based model.
  • Small businesses:  fixed monthly subscription.
HOW IS E-SHOP INTEGRATED INTO OUR WEBSITE?

The ZOOM VOUCHER e-shop is embedded using an iframe, allowing it to display seamlessly on your site without redirecting visitors to an external page.

CAN E-SHOP BE CUSTOMIZED TO MATCH OUR BRAND COLORS AND STYLE?

Yes. The e-shop design can be fully tailored to match your corporate identity and website style, providing an integrated and branded experience.

WHAT LANGUAGES ARE SUPPORTED?

ZOOM VOUCHER supports multiple languages: Czech, English, Polish, German, Slovak, Russian, Romanian, Bulgarian, and Hungarian. Additional languages can be added upon request.

WHAT TYPES OF VOUCHERS WE CAN CREATE?

There are no limits, you can create any type of voucher. Common types include: 

  • Value Vouchers
  • Experience Vouchers
  • Merchandise
  • Tickets
  • Promotions
  •  Reservation Deposits
CAN WE MANAGE VOUCHERS OURSELVES?

Yes. You can fully manage your vouchers via our ZOOM DRIVER CMS tool.

WHO DOES THE DESIGNS GRAPHICS FOR THE VOUCHERS?

You can use your own design or we can provide a professionally designed voucher for an additional fee.

IN WHAT FORMAT SHOULD VOUCHERS BE DESIGNED?

You may choose any format you like. We recommend A4 or DL.

CAN WE SET THE VOUCHER VALIDITY PERIOD ACCORDING TO OUR NEEDS?

Yes. You can define the validity period yourself - for example a certain number of days from the date of purchase.

WHAT ARE THE DELIVERY OPTIONS FOR CUSTOMERS?

Vouchers can be sent as PDFs via email or sent by delivery service in printed form.

WHAT PAYMENT GATEWAYS ARE SUPPORTED?

The system is fully integrable with common online payment gateways including Google and Apple Pay, allowing for convenient and secure payments. Detailed list of integrated payment gateways can be found HERE

CAN WE INTEGRATE OUR OWN PAYMENT GATEWAY?

Yes. Custom payment gateway integration is possible after technical review and consultation.

IS THE SYSTEM COMPATIBLE WITH APPLE AND GOOGLE WALLET?

Yes. ZOOM VOUCHER is fully compatible with both Apple Wallet and Google Wallet, allowing customers to conveniently store and access vouchers directly from their mobile device.

WHAT PAYMENT METHODS ARE SUPPORTED?

Customers can pay by credit card, bank transfer, or in cash upon personal pickup at the hotel, restaurant or shop offering the voucher.

IN WHICH CURRENCIES CAN VOUCHERS BE PAID FOR?

Payments can be made in various currencies depending on the capabilities of the chosen payment gateway. You can set either a fixed exchange rate or use daily exchange rate updates from the Czech National Bank (ČNB).

CAN WE TRACK THE SALES OF VOUCHERS AND THEIR STATISTICS BY INDIVIDUAL BRANCH?

Yes. The system offers detailed sales statistics by individual locations and entire chains. Reports can be viewed directly in the admin interface, and integration with Google Analytics allows for advanced user behavior tracking.

WHAT ACCESS LEVELS CAN RECEPTIONISTS AND OTHER STAFF HAVE?

The receptionist interface supports multiple admin role types, which can be tailored to the specific needs and responsibilities of individual employees.

IS IT POSSIBLE TO SELL VOUCHER IN PERSON TO THE CUSTOMER?

Yes. Vouchers can be generated and sold directly at the counter (e.g. reception, store).

CAN WE GENERATE INVOICES FOR ORDERS?

Yes. For each order, The invoice is automatically generated for each order, summarizing all the details of the order and is sent to the customer along with the voucher to their email.

IS INTEGRATION WITH THE ZOOM LETTER CRM POSSIBLE?

Yes. ZOOM VOUCHER is fully integrated with the ZOOM LETTER CRM system. After a customer fills out the inquiry form and agrees to GDPR terms, they are automatically added to the ZOOM LETTER database, where all their voucher order history is also recorded.

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